FAQs

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Frequently Asked Questions

Browse our directory of frequently asked questions (FAQs) for brief answers to many commonly asked questions about attending, exhibiting, registration, and housing/travel, and press related information.

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General Show

The ISSA Show North America Virtual Experience exhibition and conference brings together executives and leaders from all segments of the commercial and residential cleaning industries. This annual event is produced in partnership by Informa Markets and ISSA, the worldwide cleaning industry association, and is the leading platform for manufacturers, distributors, and facility service providers to connect, do business, and share information. In addition to extensive exhibitors and products, the show offers a robust education program where attendees learn the latest trends from industry experts, discuss best practices with peers, and earn technical training and professional certification. For 2020, the show will be hosted virtually.

Any professional involved in the commercial and institutional cleaning industry, including these categories: Associate Manufacturers, Associate Services, Building Service Contractors, Distributors, In-House Service Providers, Lifetime Members, Manufacturers, Manufacturer Representatives, Media/Press, Residential Cleaners & Wholesalers.

For further information on registration types please visit our registration page here.

After careful consideration of the health and safety of the industry, we have announced that ISSA Show North America 2020 will move forward to a fully virtual experience over the scheduled dates of November 16 - 19, 2020. The entire Virtual Exprience is accessable through March 31, 2021 for those who puchase the All-Access Pass.

For further information on registration please visit the attendee registration page here.

This year, ISSA Show North America welcomes new and returning co-location partner events and supporting partners that will take place in conjunction with the 2020 Virtual Experience. It is our unified mission among all our shows to drive innovation and ultimately change the way the world views cleaning – together!

Check out the future dates and locations for ISSA Show North America here.

Check out the Virtual Experience days and times here.

Check out the days and times of the Virtual Experience Certification Workshops here.

Solicitation of business by individuals who are not official exhibitors is not in the best interest of attendees or exhibitors and is strictly prohibited. Show Management takes this matter very seriously and any individual who violates this rule will be asked to leave the virtual experience immediately without the right to receive any refund of fees.

Please report any such occurrence to Show Management immediately by emailing us at [email protected].

Informa Markets & ISSA Partnership

The ISSA Show North America exhibition and conference brings together executives and leaders from all segments of the commercial and residential cleaning industries. This annual event is produced in partnership by Informa Markets and ISSA, the worldwide
cleaning industry association, and is the leading platform for manufacturers, distributors, and facility service providers to connect, do business, and share information. In addition to an expansive exhibit hall, the show offers a robust education program where attendees learn the latest trends from industry experts, discuss best practices with peers, and earn technical training and professional certification. For more information, visit issashow.com

With more than 9,300 members—including distributors, manufacturers, manufacturer representatives, wholesalers, building service contractors, in-house service providers, residential cleaners, and associated service members—ISSA is the world's leading trade association for the cleaning industry. The association is committed to changing the way the world views cleaning by providing its members with the business tools they need to promote cleaning as an investment in human health, the environment, and an improved bottom line. Headquartered in Northbrook, IL, USA, the association has regional offices in Mainz, Germany; Whitby, Canada; Parramatta, Australia; Seoul, South Korea; and Shanghai, China. For more information, visit www.issa.com, join the discussion with ISSA's LinkedIn group, follow ISSA on our Facebook page and Twitter account, or call 800-225-4772 (North America) or 847-982-0800. 

Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. We provide marketplace participants around the globe with
opportunities to engage, experience and do business through face-to-face exhibitions, targeted digital services and actionable data solutions. We connect buyers and sellers across more than a dozen global verticals, including Pharmaceuticals, Food, Medical Technology and Infrastructure. As the world's leading
market-making company, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year. For
more information, please visit www.informamarkets.com.

ISSA and Informa Markets have forged a strategic partnership for ISSA Show North America. The arrangement assigns operational responsibilities to Informa Markets while ISSA will maintain programming responsibilities, including education session content, ISSA Resource Center booth space, and member events. ISSA Media is the official media partner of ISSA Show North America, and the trade show continues to be ISSA’s annual member event where the cleaning industry gathers for the latest trends, education, events, and networking.

Yes, the ISSA and Informa Markets partnership protects all ISSA-member discounts and pricing for ISSA Show North America.

ISSA’s highest priority is delivering member value and outstanding content, and Informa Markets’ proven track record and capabilities to scale exhibitions globally is unparalleled in the industry. The partnership will enable ISSA Show North America to flourish and allow ISSA to focus its resources and expertise in bringing value to the global cleaning community as part of its mission to change the way the world views cleaning. 

As an exhibitor, you will receive the same great service from the ISSA Show North America trade show sales and convention team. Informa Markets will leverage its unsurpassed marketing and data analytics capabilities to grow the show’s participation with the express goal of bringing more qualified buyers to the event.

ISSA will remain your point of contact for all member related information and will continue to manage education content and programming. The show will continue to attract exhibitors from appropriate adjacent markets and help to grow opportunities for attendees in an evolving marketplace.

Yes, ISSA Show North America will continue to be conducted annually.

Registration

For further information on registration packages please visit the attendee registration page here.

Attendees - for further information on registration packages, pricing, and key deadlines, please visit the attendee registration page here.

Exhibitors - for further information on exhibitor registration options, processes and pricing, please visit the exhibitor registration page here.

Media & Press - for further information on media & press registration please visit the Press Center here.

Speakers - for further information on speaker registration, please visit your Speaker Dashboard or register online here.

IEHA, a Division of ISSA's member registration can be completed through the ISSA Show North America attendee registration site.

You can find further information on how to register, pricing and deadlines on the attendee registration page here.

ARCSI, a Division of ISSA's member registration can be completed through the ISSA Show North America attendee registration site.

You can find further information on how to register, pricing and deadlines on our registration page here.

You only need to register once for the entire Virtual Experience. For further information on registration please see below:

Attendees - for further information on registration packages, pricing, and key deadlines, please visit the attendee registration page here.

Exhibitors - for further information on exhibitor registration options, processes and pricing, please visit the exhibitor registration page here.

Media & Press - for further information on media & press registration please visit the Press Center here.

Speakers - for further information on speaker registration, please visit your Speaker Dashboard or register online here.

Attendees - for further information on registration packages, pricing, and key deadlines, please visit the attendee registration page here.

Exhibitors - for further information on exhibitor registration options, processes and pricing, please visit the exhibitor registration page here.

Media & Press - for further information on media & press registration please visit the Press Center here.

Speakers - for further information on speaker registration, please visit your Speaker Dashboard or register online here.

Visa, Mastercard and American Express.

You will enter your promo code on the payment page of the registration website. The area is labeled: Do you have a Promo Code?

No, you do not have to be a member of ISSA to attend. Members receive reduced rates on their trade show registration fees. Non-members will be charged a non-member rate.

ISSA is a member-based association. Non-member attendees must go through a verification process. You will receive an email regarding your registration within approximately three days.

To learn more about ISSA membership, visit issa.com or call 800-225-4772 (North America) or 847-982-0800 (International).

If you are a member of or have ever been affiliated with ISSA, you have a company ID number.

To locate your member ID:

  • Attendees - You can find your ISSA Member number by logging into your member portal on issa.com.
  • Exhibitors - You may find it listed in your booth space confirmation email that you received from show management.

If one is not found, or you never received this e-mail, please contact ISSA to retrieve it by either writing to [email protected] or [email protected] or calling during normal business hours at 800-451-1196.

If you are a member of or have ever been affiliated with ISSA and need to update your email address and/or reset your password associated to your ISSA Member number please click here.

For further assistance please contact ISSA Member Services by email at [email protected] or calling during normal business hours at 800-225-4772.

Yes. ISSA Show North America's Virtual Experience is a professional trade show for the cleaning industry. It is not open to the general public.  If you are a member, you will need your Company ID number to begin. Register online at here.

No. All attendees must be full-time employees of the company they are representing.

The reason we require unique e-mail addresses is for printing your own unique badge during the Virtual Experience, receiving your confirmation letter, and to receive personalized show updates based on the packages you purchased.

To ensure your early commitment is risk-free, all attendees taking advantage of Early Bird Registration will receive a 100% refund if for any reason you need to cancel, no questions asked.

No refunds will be issued after November 15, 2020.

All cancellation requests should be submitted in writing to [email protected]

For refunds regarding ISSA Membership, you will need to speak with an ISSA Membership Customer Service Representative at 847-982-0800 or by email at [email protected].

No refunds will be issued after November 15, 2020.

The easiest way to log back in to your dashboard would be by clicking the link your confirmation letter that says, “click here to access your registration”. 

If you are receiving this notice, it is because your record is being reviewed by show management. For questions on registration types, please reference the attendee registration page here.

If you have questions, please contact Registration Customer Service at 844-383-6809 (North America) or 240-439-2937 (Toll-Free International) or by email at [email protected].

Please click on the unique registration ID number found in your registration confirmation email; this will take you back to your original registration where you will be able to edit profile information and change the name of the registrant who will be attending. If you can’t locate your confirmation letter, just visit the registration page and sign in to update the name.

For further assistance, please call Registration Customer Service at 844-383-6809 (North America) or 240-439-2937 (Toll Free International) or by email at [email protected].

You can update your profile information, including your name, by logging back into your registration account and on the dashboard update your profile information.

If you need further assistance, please contact Registration Customer Support at 844-383-6809 (North America) or 240-439-2937 (Toll-Free International) or by email at [email protected].

Please contact Registration Customer Service at 844-383-6809 (North America) or 240-439-2937 (Toll-Free International) or by email at [email protected].

If you are receiving this notice, it is because your record was incomplete and in order to attend the event, you must finalize your registration. Within this letter is a quick link that will take you to the place where you left off last.

If you cannot access your existing account or are having issues completing your registration, please contact Registration Customer Service at 844-383-6809 (North America) or 240-439-2937 (Toll-Free International) or by email at [email protected]

After officially announcing our ISSA North America's Virtual Experience, all members and non-members are able to register for the Virtual Experience Expo Only Passes for FREE through March 31, 2021.

Conference, Education & Workshops

All conference sessions, networking events, speakers, dates and times, are listed in My Virtual Planner. Here you will be able to re-watch sessions you missed that were live or view all on-demand sessions through March 31st, 2021.

Create your personal planner today and start building your agenda for the week. 

For any workshop, there will be an exam at the end of class or online. If you pass, then you will become certified. If you watch any other session, you will receive 1 CEC or CEU credit that can be used towards recertifications. Each session has a different amount of credits depending on length and type.

Conference Manager | ISSA Show North America

Lucas Wendt

Conference Manager

800-225-4772 x 1316

Registrants can log into My Virtual Planner on either a desktop or mobile device and simply remove the session that is no longer desired from the registrant's My Virtual Planner Account.

Session handouts can be downloaded onto a desktop browser. All session handouts can be found under each session listing in My Virtual Planner

 

After the event, those with the all-access pass will be able to watch all sessions that were live as recordings. All pre-recorded sessions will be available in the My Virtual Planner for your viewing at your convienience through March 31, 2021.

My Virtual Planner

My Virtual Planner is our easy-to-use online planning tool that centralizes information such as exhibitor listings and educational session descriptions and helps you keep track of what you want to do during the Virtual Experience. This will be where our virtual event will be hosted, so make sure you register and create your account.

To get started, you simply enter your email address and a password of your choice.

PLEASE NOTE: For those who register for the All-Access Pass, please use the same email address when setting up your My Virtual Planner.

My Virtual Planner is the central location where the Virtual Experience will be hosted from November 16 -19 and on-demand through March 31, 2021. Within your personal My Virtual Planner, you can:  

  • Explore the 100+ seminars, hands-on training workshops, and networking events offered, and schedule the specific ones you’d like to attend. (Be sure to purchase the All-Access Pass, certification workshops, and other optional events when you register.)
  • Browse hundreds of exhibitor listings and discover new companies
  • E-mail and live chat with exhibitors
  • Watch scheduled events, product demonstrations, and thought leadership sessions from our exhibitors
  • Vote in our Innovation of the Year Program
  • Network with your peers
  • Watch LIVE and pre-recorded education sessions and spotlight speakers
  • Take advantage of show product specials from our exhibitors
  • Read up on the latest press releases, white papers, and more from our exhibitors

There is not a mobile app for neither the My Virtual Planner or the Virtual Experience for 2020. Check back for further information on the 2021 mobile app.

All participating attendees and exhibitors need to create a My Virtual Planner account in order to access the Virtual Experience.

PLEASE NOTE: All registrants must upgrade their registration to the Virtual Experience All-Access Pass in order to access the entire program. If you register with the Expo Only Pass, you will have limited access to the Virtual Experience.

For further information on attendee registration, please visit the registration page here.

Signing up for sessions through My Virtual Planner does not register you for ISSA Show North America Virtual Experience All-Access Pass.

My Virtual Planner is for planning purposes only, and it does not register you for the event. For registration please visit the attendee registration page here.

Certain sessions require a paid registration for submission.

We suggest that you register for the event before creating your planner so that you may purchase the All-Access Pass or workshops & certification courses.

Once you make your purchases and complete your registration, you will be brought to your dashboard where there is an icon to link to your My Virtual Planner. You will be able to transfer your purchases made and can add the sessions, workshops and certification course(s) that you purchased to your agenda. 

Exhibitors & Sponsors

We can help! We are dedicated to assisting you with a successful, profitable exhibiting experience. Contact the ISSA Show North America Sales Team to help make the process easy and pain-free. 

There's still time to get a booth in the Virtual Experience?

Read more about exhibiting in this year's Virtual Experience on our website or click here if you are ready to start the application process.

Interested in exhibiting at ISSA Show North America 2021?

Booth selection for 2021 has begun. Please contact the ISSA Show North America Sales Team today for further information on space selection.

We encourage you to contact the ISSA Show North America Sales Team for detailed information on the show and to find out how you can get on the list for 2020 or 2021 events!

Exhibit space rates vary based on ISSA membership status and package offerings. If you would like to find out further information on packages and pricing, please contact the ISSA Show North America Sales Team or visit the Book Your Space Page Here.

Booth selection is the process of assigning exhibitor booths to the floor plan. Companies who participate in both the pre-show and onsite space draw can take advantage of cost savings on booth rates and secure premium booth placement on the show floor.

The pre-show booth selection happens in the Fall, prior to the current year's show. A formal e-mail announcement will be sent to all exhibitors with the official dates of the 2021 booth selection soon. 

Interested in exhibiting at ISSA Show North America 2021? Contact the ISSA Show North America Sales Team to discuss your space options and available sponsorships. 

Exhibitors receive the best booth selections by booking ahead of time!

For information on packages, pricing and deliverables, please visit the Book Your Space page here.

For information on packages, pricing and deliverables, please visit the Book Your Space page here.

ISSA Show North America offers a variety of sponsorship options that allow you to optimize your company's presence at the upcoming show.

Visit our Sponsorship Page or contact the ISSA Show North America Sales Team to find out how you can increase your exposure!

The Call for Innovation Awards Program is OPEN!

Complete the following form here and someone from the ISSA Show North America Sales Team will be in contact with you regarding your product and/or service submission.

Professionals involved in the commercial and institutional cleaning industry, including these categories: Associate Manufacturers, Associate Services, Building Service Contractors, Distributors, In-House Service Providers, Manufacturers, Manufacturer Representatives, Media/Press, Residential Cleaners & Wholesalers.

For further information on registration types please visit our registration page here.

If you're considering canceling your Virtual Experience Booth Space, reach out to your sales representative to discuss your options before making your final decision. 

If you have not received the monthly newsletters and would like to be added to the list, please complete the Exhibitor Updates form here.

Exhibitor Registration is OPEN! For further information on exhibitor registration please visit the registration page here.

Take advantage of the lowest price yet! Consider upgrading you registration to the All-Access pass for only $99! Click here to upgrade today!

Exhibitor Registration is OPEN! For further information on exhibitor registration please visit the registration page here.

Take advantage of the lowest price yet! Consider upgrading you registration to the All-Access pass for only $99! Click here to upgrade today!

Exhibitor Registration is OPEN! For further information on exhibitor registration please visit the registration page here.

Take advantage of the lowest price yet! Consider upgrading your booth staff's registrations to the All-Access pass for only $99! Click here to upgrade today!

All exhibitors will receive one free badge with an active ISSA Membership, and additional badges based on their Virtual Experience Exhibit Space Package.

Take advantage of the lowest price yet! Consider upgrading your registration to the All-Access pass for only $99! Click here to upgrade today!

Yes! As a special thank you for exhibiting, we would like to offer you an opportunity to upgrade your registration to the All-Access Pass for only $99! Register for the All-Access Pass Today!

If you are a member of or have ever been affiliated with ISSA, you have a company ID number. To locate your Company/Member ID, you may find it listed in your booth space confirmation email that you received from show management. If one is not found, or you never received this e-mail, please contact ISSA to retrieve it by either writing to [email protected] or calling during normal business hours at 800-225-4772.

Yes! Through the Guest Program, all participating exhibitors have the opportunity to invite an unlimited number of current and prospective attendees at a discounted rate of $99 for both members and non-member.

To access your personalized invites, please log into your Exhibitor Dashboard and select the Guest Invites button to begin.

Have questions? Contact us today!

The primary show contact for your company should have received an email with a Company ID and a password to log into your Exhibitor Dashboard.

If you haven't received this password or are having trouble logging in, please contact the ISSA Show North America Sales Team to assist you with your account.

If you need to find out if you are or have been a member of ISSA, IEHA or ARCSI please contact ISSA Member Services by email at [email protected] or calling during normal business hours at 800-225-4772.

As a member of the community, we'd like to take this opportunity to remind you that there are tons of resources available to you which will ensure you have a successful show this November. Please view the resources available to exhibitors under the Exhibitor tab of the website.

You can access your Exhibitor Dashboard to build out your company's listing in the Virtual Exhibit Directory. This directory serves as the attendee's Virtual Experience Show Floor where they can access all participating companies before, during and after the show, so they don't miss a beat onsite.

Your Exhibitor Dashboard houses very important exhibitor information that will increase your chances of a successful show. Within your portal, you are able to:

  • View all sponsorship opportunities to increase your exposure
  • Build out your company's Virtual Exhibit Directory Listing
  • Invite your customers through the Guest Program

Improving your priority point standing can be done by being a returning exhibitor at each ISSA Show North America, becoming a sponsor, and renewing your ISSA Membership annually.

To access the exhibitor deadlines checklist, please log into your Exhibitor Dashboard.

You can access your payment schedule through your Exhibitor Dashboard. Please contact your Sales Representative for further information.

ISSA Show North America does not sell contact details of registrants. However, we do offer a few opportunities for you to promote your company, new product, virtual exhibit directory listing, or other announcements to your desired target audience. Contact us today to find out more!

Speakers

The deadline to complete the 2020 speaker proposal process was February 14, 2020.

Too Late? Not a problem! Go ahead and submit your proposal and show management will notify you of your proposal’s status.

The 2021 Call for Speakers will open this November.

Please contact the ISSA Show North America Conference Team at [email protected].

All speakers for ISSA Show North America register using a different link than a typical attendee. You can register by logging into your Speaker Dashboard and clicking the ‘registration’ tile. 

Yes, however, full admission fees apply. To register for the All-Access Pass, please click here.

Participating Speakers in the Virtual Experience are issued complimentary Expo Only Passes valid from November 16, 2020 through March 31, 2021. This pass allows access to the Virtual Experience with some limitations to the entire Virtual Experience. To register for the complete Virtual Experience, please upgrade your registration through your Speaker Dashboard or registering online here.

Please download the show branded PowerPoint template for the opening and closing slides to add to your presentation. These slides can be found and downloaded online within your Speaker Dashboard. 

We usually find that any font size less than 24 point is too small to be reasonably read in most presentation situations.

We would prefer to see most text at a 28 or 32- point size, with titles being 36 to 44-point size. Charts and graphics with teeny tiny text are not super useful.

Yes, please upload your presentation in your Speaker Dashboard by October 30, 2020 for show management review.

The ISSA Show North America Conference Team will be reaching out to you with specific steps on how you will be presenting your session virtually. Stay tuned!

Yes; it would be best to embed videos within your presentation.

We want your part of ISSA Show North America to be a phenomenal success. If there is anything we can do to assist to make your presentation the best it can be, please reach out to the ISSA Show North America Conference Team. We also strongly encourage that you will help promote your session. Please use our event Media Kit to help spread the word about the conference and your participation.

Please contact the ISSA Show North America Conference Team here.

Please contact the ISSA Show North America Conference Team here.

Yes — All sessions will be recorded and available to attendees who purchased the all-access pass through March 31, 2021. Workshops will not be recorded.

All registered attendees will be able to rate sessions they attend through their My Virtual Planner. 

ISSA Show North America does not sell contact details of registrants. However, we do offer a few opportunities for you to promote your participation or other announcements to your desired target audience. Contact us today to find out more!

Press/Media

Please contact the ISSA Show North America marketing team at [email protected].

All press releases can be found on our Press Center page here.

Members of the press register for the Virtual Experience using a different link than a typical attendee.

For further information on press registration please visit the Press Center or begin registering online here.

You do not qualify for press credentials if you are an advertising/sales rep or any non-editorial personnel; however, we welcome you at the show as a regular attendee.

Anyone with the title of publisher, senior editor, editor, managing editor, reporter, or feature or news editor may register along with one staff photographer.

We require all qualified press to present a photo ID along with one of the following press credentials:

  • Business card from qualifying publication.
  • Listing of name and title on the masthead of qualifying publication.
  • A recent copy of by-lined article or newsletter.
  • Printout of home page [if a website writer].

Freelance writers, artists or those without titles on their business card must have a letter of authorization on letterhead, from the editor of the publication for which you are writing or contributing to a story.

There is no fee for confirmed members of the press. Press members are encouraged to pre-register to receive all show information and updates.

No, you do not have to be a member of ISSA to attend. We welcome all press to attend and walk the show. To learn more about ISSA Membership, visit issa.com or call 800-225-4772.

As a member of the press, you will automatically register for the all-access pass and receive all the inclusions from education sessions to networking events.

All ISSA Show North America brand assets and guidelines can be found online here.

ISSA Show North America does not sell contact details of registrants. However, we do offer a few opportunities for you to promote your publication or other announcements to your desired target audience. Contact us today to find out more!

Please contact the ISSA Show North America marketing team at [email protected].

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