Preview Week

Join industry leaders during the — first-ever — FREE Preview Week 

Preview Week is your chance to get a glimpse into the exceptional content found only at the event in Las Vegas, November 15 - 18, 2021. 

Connect with industry associations, exhibitors, and fellow attendees while taking part in LIVE, interactive sessions covering the latest topics in the commercial, residential and institutional cleaning industry.

Calling All BSCs

Discover What BSCAI Contracting Success Can Do For You

Presented by BSCAI

Join BSCAI’s HQ Team and select speakers as they share what you need to know about the upcoming conference in Las Vegas. Our speakers will share tips on how to best navigate the show floor, connect with peers, and even give a sneak peek of education sessions. If you are new to BSCAI or want an insider’s conference knowledge, you will not want to miss this session.


Claudia St. John, SPHR, SHRM-CP, CSM
Affinity HR Group, Inc. 

Claudia St. John is the founder and President of Affinity HR Group, Inc., a national human resources and management consulting firm specializing in hiring and recruiting, HR compliance, compensation, and employee engagement. Affinity HR Group is BSCAI’s endorsed HR partner and resource. As a consultant, Claudia and her team have worked with building service contractors of all sizes and in all regions of the U.S. to address their people management and workforce challenges. As a public speaker, Claudia has given hundreds of presentations and workshops on a wide variety of HR topics. She is the author of the bestselling book Transforming Teams – tips for improving collaboration and building trust.  Her weekly HR Minute e-mails and monthly articles are followed by thousands of business leaders nationwide.

Jerry Flug
Executive Vice President/Owner
Davis Professional Services

Mr. Jerry Flug is a native of Hampton Roads VA. Mr. Flug received his Business Degree from Liberty University.   In 2007 Mr. Flug purchased Davis Professional Services, a Building Services Company that serves the Hampton Roads Region. Davis Professional Services employs over 285 people and services over 120 commercial buildings. In November 2014 Davis Professional Services received the BSCAI 2014/2015 New Member of the Year and Best New Janitorial Company of the Year Virginia. These awards bring national attention to Davis Professional Services. Davis Professional Services was recognized as the Gold Winner in Best Office Cleaning Service Category 2019, 2020 from the Coastal Virginia Business Magazine Best of Business (BOB) Awards. Mr. Flug has been recognized in magazine articles in the following publications, BSCAI Executive Insights, Contracting Profits Magazine, and Services Magazine. Mr. Flug has served on many boards over the years. He is very involved in the community and has served on many Boards and Organizations.   


Booth W-7006 — BSCAI Pavilion

For over 55 years, the Building Service Contractors Association International (BSCAI) has been the Business Resource for Contractors™. BSCAI represents a worldwide network of more than 1,000 member companies from across the United States and 15 countries worldwide that provide cleaning, facility maintenance, security, landscaping and other related services to building owners and managers.

The association provides contractor-specific educational programs, individual certifications, publications, a members-only purchasing program, seminars, industry data and research and networking opportunities, all developed specifically for leaders in the building service contracting industry.

Since this time, the industry has grown rapidly. An increasing number of buildings began utilizing the wide range of services offered by building service contractors. The Association has also grown steadily and now has a strong membership base. Since the growth potential of individual firms is nearly unlimited, the Association has come to include a wide cross-section: from small, closely held family firms to large corporations with numerous branches.

Elevate Your Office Hygiene by Doing More With Less

Sponsored by Tork, an Essity brand

When it comes to ensuring office hygiene, employees expect more from their employers. However, today’s offices have the same if not fewer resources than they did before the pandemic. To do more with limited resources facility managers need to identify smarter ways of working. In this webinar, you’ll learn about workplace shifts and how hygiene plays a key role in keeping up with new and evolving office demands. You’ll also learn how to leverage innovative data-driven solutions that can help you create a more hygienic workplace.

Charishma Kothari
Marketing Director, Services & Solutions
Tork, an Essity brand

Charishma Kothari is the Marketing Director of Services and Solutions at Essity Professional Hygiene.  In this role, she develops the Services and Solutions strategy based on customer insights and analytics, defines the right Go-To-Market models for data-driven services, and identifies the capabilities and competencies required for successful in-market execution.  Most recently she has worked with global markets to prepare and launch Tork Vision Cleaning, Tork’s leading Data-Driven Cleaning Service focused on delivering tangible results in the areas of hygiene, efficiency, resource optimization, waste reduction, and overall staff empowerment and engagement.  As a global strategic marketer, she leverages her 13+ years of experience in category creation to build brands through innovation, launch excellence, business development, and thought leadership in both B2B and B2C industries.

Anna Königson Koopmans
Marketing Director, Commercial & Public Interest
Tork, an Essity brand

Anna Königson Koopmans is the Marketing Director for the Commercial segment at Essity Professional Hygiene. In this role, she develops, drives and delivers the short- and long-term marketing plans for Tork. Most recently Anna has driven and pioneered the development and marketing of the digital facility management software called Tork EasyCube, where she has identified and quantified the value Essity helps their customers achieve and thereby created a new, revolutionary service category called data-driven cleaning. She is passionate about helping cleaning teams to a new way of working, with higher job satisfaction as well as work performance. She has been a key speaker at numerous events, among others at ISSA Show North America 2019 in Las Vegas, Interclean in Amsterdam, the Pulire trade show in Verona, and the European Cleaning and Facility Services Industry conference in Brussels where she has shared how digital transformation changes the game in the cleaning industry as well as concrete and measurable results.

Anna has a proven track record of sales, marketing, innovation, and brand management in B2C and B2B businesses with more than twelve years in international leadership positions. At Essity, she has worked as Brand Director for the global brand TENA, Head of Marketing for Tork in Australia and New Zealand, Brand Director for Essity’s market-leading baby diaper brand, and numerous other senior marketing roles.

About Tork, an Essity brand

Booth W-3029

The Tork brand offers professional hygiene products and services to customers worldwide ranging from restaurants and healthcare facilities to offices, schools and industries. Our products include dispensers, paper towels, toilet tissue, skincare, napkins, wipers, and intelligent restroom solutions. Through expertise in hygiene, functional design and sustainability, Tork has become a market leader that supports customers to think ahead so they’re always ready for business. Tork is a global brand of Essity, and a committed partner to customers in over 110 countries. To keep up with the latest Tork news and innovations, please visit

Navigating Housekeeping in the Hospitality Industry During Times of Change

Presented by IEHA, a Division of ISSA

In this session we will discuss the following:

  • How cleaning procedures have changed.
  • Preparation – Behind the Scenes.
  • Is that cleaning chemical, ok?
  • What is in your face for you to see.
  • Preview of other hospitality sessions to come.
Debbie Good
Retired Director of Housekeeping
Registered Environmental Services Executive (RESE)

Debbie Good has worked for more than 14 years in the Healthcare industry. Debbie began her career as a laundry staff in a commercial laundry company in 1987. They specialized in laundry services for assisted living facilities, hospitals, and hotels in the Orlando, FL area.

2004 open a new opportunity when Debbie became a Certified General Contractor in the state of Florida. She opened her own company where she had the oversight of 4 individuals and multiple contractors. As part of her new responsibilities, she was responsible to the cleaning and disinfecting of all work site projects.

In 2013 she accepted a position at The Glenridge on Palmer Ranch continuing care retirement community. While working at the Glenridge she had various positions including, Maintenance Director, Director of Housekeeping, and Director of Laundry Services. While working at GPR she acquired her RESE, Registered Environmental Services Executive designation.

Margaret Walker-Shaw
Executive Director of Hotel Operations, Maintenance & Vendor Relations

Margaret is a hospitality professional that has worked in hotels for over 40 years. Starting her career at The Four Seasons Hotels and Resorts, she has since opened and operated 59 hotels in 28 countries.

About IEHA

Booth W-6529
Healthcare/Hospitality Specialty Cleaning Area

IEHA - a Division of ISSA - is a 1,300-plus professional member organization offering professional certifications for persons employed in environmental services in the Department of Defense, hospitals and other healthcare organizations worldwide, Hotels worldwide and other facilities at the management and frontline levels. The organization was founded in 1930 in New York City, and is now located in Westerville, Ohio, a suburb of the state’s capitol, Columbus. Executive Housekeepers are managers who direct housekeeping programs in commercial, industrial or institutional facilities. They supervise staffs ranging from a few to several hundred people and handle budgets from a few thousand dollars to millions. IEHA provides members with an array of channels through which they can achieve personal and professional growth. Some are: leadership opportunities; resource materials; education program designation; employment referral service; a Technical question Hotline (1-800-225-4772 - ext. 1374); networking; an annual convention and trade show including several education sessions; and a bimonthly trade publication, ISSA Today and many other benefits.

A Year in Review

Importance of Hygiene in the COVID-19 Era & Beyond

Sponsored by Cascades PRO

Join Cascades PRO and Dr. Charles Gerba, microbiologist, and professor of virology at the University of Arizona (also known as Dr. Germ), as he reflects on the past year and discusses the important role of hygiene and surface cleaning continue to play in stopping the spread of COVID-19. During this session, attendees will learn:

  • A Year in Review: What we have learned about hygiene on a microbiological level
  • Dr. Gerba’s take on the Delta Variant and what we can do to help stop the spread of the virus
  • Re-aerosolization and the importance of surface cleaning
  • Common misconceptions related to hygiene and cleaning
  • Everyday items you must wash your hands after touching (some of which may surprise you!)
  • What the future of hygiene looks like
Frédéric Perreault
Research & Development Manager at Cascades
Cascades CS+ Inc.

M.Sc. in Surface Electrochemistry & Material Science from Queen’s University

Frederic started his career at Cascades in 2008 as a chemist involved in the development of innovative eco-friendly products. His background in material science quickly connected to customers' needs for high quality, sustainable products which are part of the closed-loop business model where recycling is at the core of Cascades’ vision for fiber-based materials, packaging solutions, hygiene solutions, and tissue paper.  He now manages a team of 45 multidisciplinary scientists deeply involved with 90 production sites across North America.

Dr. Charles Gerba
Professor of Microbiology & Immunology
University of Arizona

An author of over 500 journal articles, Dr. Charles Gerba is best known for his work in environmental germ theory in the household, earning him the nickname: Dr. Germ. His work has been impactful globally, for example, his work on the spread of norovirus led to great changes in cleaning, sanitizing, and disinfecting practices. His study on pathogens on shopping carts prompted supermarket chains nationwide to adopt the use of wipes for customer use.

His goal is to reduce the burden of diseases and share insights about techniques that can help stop outbreaks - or at least minimize their impact - like hand washing and drying.

About Cascades PRO

Booth W-2134

Cascades PRO® is a product line from Cascades committed to creating safe and feel-good public spaces with proven hygiene solutions. A leader in North America, we've developed five sub-brands that provide specialized towel and tissue products to ensure all industries, workers, and guests are supported and protected. Our Cascades PRO Tandem®, Signature®, Perform®, Select®, and Tuff-Job® brands offer affordable and reliable hygienic protection where it's needed most – everywhere and all the time. From drips and spills to safe hand-drying and hygiene, we're committed to providing a vast selection of reliable protection for all your professional needs. Available in an assortment of sizes and formats, most of our paper products are made from 100% recycled fiber so everyone can enjoy the places they love, safely and sustainably. Visit our website at to learn more about our product offering and how we can help protect your spaces and communities. Cascades PRO®. All clean. All good.

JanSan 2021

The Voices of the Industry

Presented by ISSA Hygieia Network | Sponsored by American Paper Converting

Due to the enthusiastic response and attendance of our previous webinar, JanSan 2021: The Next Normal, ISSA Hygieia Network is excited to present a follow-up virtual event, JanSan 2021: The Voices of the Industry.

Featuring leaders of essential frontline teams within various sectors, this webinar will highlight how they restored confidence in their customers by utilizing the cleaning industry’s products, services, and best practices. This presentation will include a panel discussion with key leaders and will conclude with a brief Q&A.

This dynamic webinar will answer the following questions:

How have facilities adapted to the new era of cleanliness over the last 18 months?

Which processes will remain in the future?

What challenges do consumer-facing facilities face moving forward?

How will cleaning remain at the forefront within these spaces after the pandemic?

Rachel Brutosky
Vice President of Sales

Rachel Brutosky is the Vice President of Strategic Accounts for Nilfisk, Inc., one of the world’s largest providers of cleaning equipment. Brutosky joined Nilfisk in 2007 and has worked in various roles within the marketing and sales departments serving as both contributor and leader. She is a member of the company’s U.S. Executive Leadership Team.

Rachel is passionate about leading and coaching others to bring out their highest potential. She currently serves as a member of the ISSA Hygieia Network Marketing Committee. Rachel is certified in Situational Leadership II, has a Bachelor’s degree from Temple University, and a Master of Business Administration from West Chester University.  She and her husband have 2 daughters, ages 7 and 9. 

Judy Megelich
Director, Environmental Services
Novant Health Matthews Medical Center, Crothall Healthcare

Judy Megelich has been a senior leader in the Environmental Services Industry for 13 years since relocating from New England in 2007.  She joined H&B Hospitality in 2008 and successfully opened, staffed, and managed the housekeeping organizations for their first 2 Hilton franchises properties in Charlotte.

In 2013, Judy joined Crothall Healthcare at Duke University Hospital supporting the opening and operation of Duke’s newly constructed Medical Pavilion and managed the EVS staff at the Children’s Hospital and the North Tower.  In 2015, she accepted the EVS directorship at J.D. Archbold Hospital network in Thomasville GA, managing all EVS needs at their Thomasville campus facilities, surgery, and cancer centers, long-term care facilities and supported the EVS teams in Archbold’s community hospital and medical office building network.

Judy returned to Charlotte to support the Novant account in 2017 through the initial opening of the newly constructed Orthopedic hospital, the start of the renovation project at Presbyterian Main and now heads up all EVS operations for Novant’s Matthews Medical Center and two of their ambulatory surgery centers.

Ody Ramil
Event Manager
Palm Beach County Convention Center

Ody Ramil is the Event Manager for the Palm Beach County Convention Center in Florida. Her responsibilities include working with event planners on the execution of their events that may range from small business meetings to large conferences and expos. She was a key member in the process to acquire the GBAC Star Facility Accreditation for the Convention Center and spent a lot of time researching to develop best practices guidelines.  Palm Beach was the first destination in the United States to have its airport, convention center, and convention center hotel accredited with the Global Biorisk Advisory Council’s GBAC Star Accreditation.  Ody has worked at the convention center for three years. Prior to that, she was an event planner for a large staffing company where she planned events throughout the county and internationally.  

Kimberly Thomas
Senior Director of Services
University of Georgia

Kimberly Thomas is the Senior Director of Services at The University of Georgia with 29 years of work in higher education and K-12 public school institutions.  Her direct report departments include Building Services, Grounds/Fleet & Waste Management, Sustainability, FMD Warehouse, and Work Request Center.  These areas are comprised of over 500 employees and a $13 million-dollar operational (non-personnel) budget.  Her departments have been nationally recognized as Best Practice organizations by national professional organizations and industry media related to green cleaning practices, sustainability, grounds and landscape management, historic preservation, and the UGA Building Worker Service Academy (educational facility custodial training).   

Kimberly formerly served as the Executive Director for Facility Operations at the Clarke County School District and was responsible for facility operations and custodial services for seventeen schools, 125 employees, and a $2.5M budget (2011-2017).  Her department was the named 2015 Grand Award K-12 Schools winner and the 2014 Honorable Mention winner of the Green Cleaning Award for Schools and Universities competition. Her department has also received recognition for its commitment to green cleaning and sustainability from the Healthy Schools Network, Environmental Protection Agency-Georgia state office, and the U.S. Green Building Council-Georgia division. Prior to her role at Clarke County, she was the Assistant Director of Services for the University of Georgia – Facilities Management Division (2008-2011), which won the Green Cleaning Award’s Grand Award in 2010. UGA has received multiple designations for ISSA’s CIMS-Green Building certification since 2010. 

Kimberly has a bachelor’s degree in Political Science and a master’s degree in Public Administration from the University of Georgia.  She serves on the National Steering Committee for Healthy Green Schools and Colleges, was a contributing author of the ISSA Green Cleaning Industry Standard certification standard, and is a frequent contributing author in industry trade magazines such as Facility Management Decisions, Facility Cleaning Maintenance, and the American Schools and Universities magazine. She is an active member of several UGA campus diversity and women mentorship committees, the Georgia Association of Physical Plant Administrators, and a board member of local community organizations. 

About ISSA Hygieia Network

Booth W-6048
Show Management

ISSA Hygieia Network is an ISSA Charities signature program dedicated to the advancement and retention of women in the cleaning industry. Our mission is to provide the programs, tools and support that enable all women in the cleaning industry to accelerate their careers and achieve their full potential. Our vision is to make the industry one, in which, women actively choose careers because of unparalleled inclusiveness and the development and advancement opportunities they can access. Companies with gender-diverse leadership teams foster creativity, innovation, and are 21% more likely to outperform on profitability.

About American Paper, APC

Booth W-5649

American Paper, APC, is a manufacturer of towel and tissue products with state of the art facilities in Washington State and Virginia serving nationwide customers. APC has been serving the commercial market and health care for over 20 years. APC provides a complete line of sustainable quality towel, tissue and dispensers with innovative solutions at a competitive pricing. APC brands, EcoGreen , is green seal certified. APC is women and minority owned. Our products are made from virgin or Green Seal certified recycled paper. APC growth is the result of its commitment to outstanding customer service by delivering the product on time, meeting quality expectations, providing innovative products at a competitive price.

Serving Up Value in Foodservice

Through Connected Solutions

Sponsored by Hydro Systems

In this webinar from Hydro Systems, a world leader in delivering chemical dispensing and dosing solutions, John Goetz, Global Product Manager, highlights the shift toward connected technologies in foodservice settings and the benefits they offer to chemical companies and end-users. The session will provide an overview of Hydro Connect, a cloud-based Internet of Things (IoT) platform, and the new DMx warewash dispenser that helps managers gain greater visibility into their warewash operations, including chemical usage, productivity, alarms, and more.

John Goetz
Global Product Manager
Hydro Systems

John Goetz is a Global Product Manager for Hydro Systems, the world’s largest independent manufacturer of chemical injecting, proportioning, dispensing, and medicating equipment. Responsible for the strategic direction, product development roadmap, pricing, and P&L of Hydro’s multi-million dollar Laundry & Kitchen dispensing portfolio, John has also helped the company increase revenue growth since joining in 2016. John previously held multiple management roles for Emerson Process Management, where he helped increase product sales and improved process, staffing, and facility operations. A graduate of Ohio State University, John holds an M.B.A. in Marketing Management and Corporate Finance and a B.S. in Mechanical Engineering.

About Hydro Systems

Booth W-1955

Based in Cincinnati, Ohio and with offices and support teams around the globe, Hydro Systems is a world leader in delivering chemical dispensing and dosing solutions including equipment, software and services. With strategic partnerships, innovative solutions and more than 50 years of experience, Hydro Systems is committed to enriching the lives of its customers by creating a cleaner, more sustainable world. Its products serve numerous dosing and dispensing applications within commercial cleaning, laundry, warewash, food service, industrial, irrigation, horticulture, animal health, and other industries. Hydro Systems ensures dosing is always accurate, safe and cost effective, helping customers clean with confidence.


The Complex Conundrum

Presented by IEHA, a Division of ISSA

This healthcare session will review useful and innovative information that will be available to the healthcare attendees at ISSA Show North America 2021. The presentation will run the gamut from hiring the intellectually and physically challenged, dimensions in wellness for Environmental Services Professionals to futuristic tools in the ever-changing and complex Healthcare field.

Eric Bates, MESRE
Retired Director of Environmental Services

Mr. Eric Bates serves in two roles in the industry. He owns Bates Consulting which specializes in staffing your facility appropriately and efficiently. He also instructs persons with intellectual and physical disabilities in Housekeeping and a variety of other roles.

He retired in 2015 from Jewish Ovation in Milwaukee, Wisconsin. He served as Director of Environmental Services whose duties included managing Housekeeping, Laundry, Floorcare, Concierge Service, Reception, and Internal and External Security. Before Jewish Ovation, he served as Regional and Corporate Environmental Services Director for Bethesda Lutheran Communities with 471 facilities of varying sizes in eleven states. Mr. Bates has also served in a variety of Hospital settings in Washington State and Wisconsin.

He has an Associate degree in Environmental Science. He also has a Bachelor’s degree in Criminology and a minor in Medical Forensics. He has managed in a healthcare setting for 40 years working in small and large corporations.

Mr. Bates is a past President of I.E.H.A. He has served a variety of roles in the Organization on a local, regional, national, and international level. He is currently serving as a national I.E.H.A. council member. 

Dr. Shalonda Patterson

Dr. Patterson has been in healthcare since 1988.  She is a licensed Registered Nurse, Board Certified Nurse Practitioner, and a Physician Assistant. She has worked in the healthcare arena in various capacities.  Most recently she has served as Corporate Health Center Manager and Nurse Practitioner for a large multi-site primary care practice, Director of Nursing for an accelerated registered nursing program, and MSN Practicum Coordinator of a Family Nurse Practitioner Program.

About IEHA

Booth W-6529
Healthcare/Hospitality Specialty Cleaning Area

IEHA - a Division of ISSA - is a 1,300-plus professional member organization offering professional certifications for persons employed in environmental services in the Department of Defense, hospitals and other healthcare organizations worldwide, Hotels worldwide and other facilities at the management and frontline levels. The organization was founded in 1930 in New York City, and is now located in Westerville, Ohio, a suburb of the state’s capitol, Columbus. Executive Housekeepers are managers who direct housekeeping programs in commercial, industrial or institutional facilities. They supervise staffs ranging from a few to several hundred people and handle budgets from a few thousand dollars to millions. IEHA provides members with an array of channels through which they can achieve personal and professional growth. Some are: leadership opportunities; resource materials; education program designation; employment referral service; a Technical question Hotline (1-800-225-4772 - ext. 1374); networking; an annual convention and trade show including several education sessions; and a bimonthly trade publication, ISSA Today and many other benefits.

Cleaning & Disinfecting Basics

What Can Go Wrong

Sponsored by Diversey

Cleaning and disinfecting are not just ‘wiping a surface’. There are many factors and problems that can negatively impact the process. Understanding the basics to know, and common issues will allow front-line staff to clean and disinfect more effectively.

Jim Gauthier, MLT, CIC
Senior Clinical Advisor, Infection Prevention
Diversey in North America

Jim serves as infection prevention and control resource and an industry liaison to support the improvement of environmental hygiene solutions and adoption of science-based best practices.

Prior to joining Diversey in late 2015, Jim was most recently an Infection Control Practitioner (ICP) for 12 years at Providence Care in Kingston, Ontario.  Jim has more than 40 years of experience in medical laboratory technology and infection prevention.  He has experience across many healthcare areas including acute, ambulatory, behavioral health, and long-term care. He has provided consulting and shared expertise with infection control stakeholders including schools (teachers, custodians, and students), dental offices, healthcare facilities (medical clinics, acute care, and long-term care), community/home care, funeral directors, optometrists, and public health.

He has delivered lectures and training at many conferences throughout the world (England, Germany, Austria, Croatia, Malta, France, and New Zealand).  Jim has also been an active member of Infection Prevention and Control (IPAC) – Canada throughout his career and has served as a board member and president.  Jim has been Board Certified in Infection Control (CIC®) since 1990.

About Diversey

Booth W-7418

Diversey’s purpose is to protect and care for people every day. We constantly deliver innovative cleaning and hygiene solutions that provide total confidence to our customers across all of our global sectors, including cleaning and disinfection products, systems, and support services that efficiently integrate chemicals, machines, training, and sustainability programs. Our hygiene solutions for infection prevention, floor care, building care, kitchen hygiene, and fabric care protect brands, deliver efficiency, and improve overall satisfaction and performance. We help create profitable sustainable enterprises for a cleaner, healthier future.


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