FAQs

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Frequently Asked Questions

Browse our directory of frequently asked questions (FAQs) for brief answers to many commonly asked questions about attending, exhibiting, registration, and housing/travel, and press related information.

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General Show

Preliminary Show Schedule

All times are in the Pacific Time Zone and info subject to change. All events and education session will be held at the Mandalay Bay Convention Center unless otherwise specified. Download the ISSA Show North America 2023 schedule.

Show Location

This year’s show will be held at the Mandalay Bay Convention Center in Las Vegas, Nevada. [3950 South Las Vegas Boulevard, Las Vegas, NV 89119] It’s one of the largest convention centers in the U.S. and a GBAC STAR® accredited facility. Here you will enjoy the convenience of having the show program, expo, and events in one central location, and most hotels are connected or nearby. The Mandalay Bay Conventions Center is close to restaurants and shops and just a 10-minute drive to Harry Reid International Airport.

Hotel Options

The main hotel property is the Mandalay Bay Resort and Casino in Las Vegas, Nevada. The Mandalay Bay campus includes the hotel, casino, and newly-renovated convention center, plus many restaurants, shops, and activities – all under one roof! Additional room blocks are available at surrounding properties like the Delano Las Vegas, Luxor Las Vegas, New York, New York, MGM Grand, and Park MGM Las Vegas. The Delano is directly connected to Mandalay Bay, and a  tram connects Mandalay Bay and Luxor.

You must book through the official online hotel partner, onPeak, to receive the lowest rates for hotel rooms.  Book now.

For reservation questions or difficulties booking online, contact onPeak directly at 866-575-4149 or [email protected].

Travel Information

We have partnered with select airline and car rental companies to help you save on your trip. Discounts are available off published rates and based on availability, offering the most cost-efficient travel route to the show.


All hotels in the show room block have easy and quick access to Harry Reid International Airport (formerly known as McCarran International Airport). Shuttle buses will not be available this year because many hotels are connected to or within walking distance from Mandalay Bay. There is also a free tram that links Mandalay Bay and Luxor hotels.


Note that if you are at the Luxor and want to travel to Mandalay Bay, you must first take the tram north to Excalibur, remain on the tram, and it will return to Mandalay Bay without stopping at Luxor during the southbound trip. This is one of three free trams operating between hotels that can help you stay off your feet and still enjoy the majority of Las Vegas Boulevard.

Formula 1 Grand Prix Race

Las Vegas will host its first Formula 1 Las Vegas Grand Prix race. This event is not expected to disrupt ISSA Show North America. However, we strongly recommend booking hotel rooms early and making your restaurant reservations ahead of time for best availability.

Opening ceremonies for the race will be in the evening on Wednesday, November 15, and are not located near Mandalay Bay. The Las Vegas strip will be closed north of Tropicana hotel starting Wednesday, November 15, at 5:00pm for practice runs. The races will take place on Friday, November 17 through Sunday, November 19.

Sustainability Commitment

We know sustainability is very important to our visitors and exhibitors, as well as to our community. Operating the ISSA Show North America 2023 gives us many opportunities to improve our impacts environmentally, socially, and economically in our host city. Informa & Sustainability.

How do I obtain an invitation letter for my Visa application to the United States?

ISSA Show North America 2023 offers an Official Letter of Invitation as part of the registration process. When you register for the show, you will receive an email containing the letter. If you cannot locate that email, you can create one here.

Wi-Fi Availability

Wi-fi is free if you stay within the MGM properties; just look for the MGM Resorts Wi-fi. Wi-fi is also free at ISSA Show North America. Make sure to click “visitor” and not “convention” when selecting the wi-fi network.

Registration

I have a promo code. Where do I enter this information when registering?

For further information on registration packages please visit the attendee registration page here.

What is my company ID/ISSA Member number?

Attendees - for further information on registration packages, pricing, and key deadlines, please visit the attendee registration page here.

Exhibitors - for further information on exhibitor registration options, processes and pricing, please visit the exhibitor registration page here.

Media & Press - for further information on media & press registration please visit the Press Center here.

Speakers - for further information on speaker registration, please visit your Speaker Dashboard or register online here.

I need to update my email address associated to my ISSA Member Number. How do I do this?

IEHA, a Division of ISSA's member registration can be completed through the ISSA Show North America attendee registration site.

You can find further information on how to register, pricing and deadlines on the attendee registration page here.

Press/Media

Who do I contact about press/media inquiries?

Please contact the ISSA Show North America marketing team at [email protected].

Where can I access the press releases?

All press releases can be found on our Press Center page here.

Where do I register?

Members of the press register for the Virtual Experience using a different link than a typical attendee.

For further information on press registration please visit the Press Center or begin registering online here.

Who can register as press/media?

You do not qualify for press credentials if you are an advertising/sales rep or any non-editorial personnel; however, we welcome you at the show as a regular attendee.

Anyone with the title of publisher, senior editor, editor, managing editor, reporter, or feature or news editor may register along with one staff photographer.

We require all qualified press to present a photo ID along with one of the following press credentials:

  • Business card from qualifying publication.
  • Listing of name and title on the masthead of qualifying publication.
  • A recent copy of by-lined article or newsletter.
  • Printout of home page [if a website writer].

Freelance writers, artists or those without titles on their business card must have a letter of authorization on letterhead, from the editor of the publication for which you are writing or contributing to a story.

How much does it cost to register for press/media?

There is no fee for confirmed members of the press. Press members are encouraged to pre-register to receive all show information and updates.

Do I have to be a member to attend?

No, you do not have to be a member of ISSA to attend. We welcome all press to attend and walk the show. To learn more about ISSA Membership, visit issa.com or call 800-225-4772.

What access do I receive as a press/media registrant?

As a member of the press, you will automatically register for the all-access pass and receive all the inclusions from education sessions to networking events.

Are there branding guidelines?

All ISSA Show North America brand assets and guidelines can be found online here.

Can I purchase an attendee list?

ISSA Show North America does not sell contact details of registrants. However, we do offer a few opportunities for you to promote your publication or other announcements to your desired target audience. Contact us today to find out more!

How do I get a list of registered press or media?

Please contact the ISSA Show North America marketing team at [email protected].

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