Workshops & Certifications


Find the program that meets your specific needs.

Let ISSA Show North America and our team of top-notch industry professionals enhance your commercial, institutional, and residential cleaning expertise with our interactive workshops.

Whether you are just starting your career, or are an experienced pro, we deliver the training you need to take your career to the next level. You'll gain hands-on experience and immediate feedback you can put to work—right away.

Keep your skills cutting-edge and relevant when you choose one of our certification courses or workshops.

Browse some of the selections below or click here to see the full list!

ARCSI House Cleaning Technician (HCT) Training

The ARCSI House Cleaning Technician (HCT) training and certification program is a comprehensive overview of best practices in cleaning. This online course is designed specifically for the HCT who wants to meet the expectations of this more educated marketplace of homeowners. Those who complete this course and pass the certification examination will be certified professionals who understand the value and methodology of proper cleaning.

Saturday, November 13
8:00 AM - 5:00 PM
Sunday, November 14
8:00 AM - 5:00 PM

CMI Train the Trainer – Hone Your Training Skills and Empower Your Team 

Train the Trainer is structured to help train and certify cleaning professionals so, they can successfully implement a quality training program for their organizations. Train the Trainer will provide you with not only the frontline procedures, but also the proper teaching methods to improve your team’s efficiency through the Cleaning Management Institute (CMI) Custodial Technician Certification course. Whether you are a building service contractor (BSC) or an in-house service provider (ISP), Train the Trainer empowers professionals in the role of trainers and/or lead custodians.

Tuesday, November 16
8:00 AM - 5:00 PM 
Wednesday, November 17
8:00 AM - 3:00 PM

Master Environmental Services Executive - Certification Course  

Just as a master's degree is an academic recognition granted to persons that have undergone a course of study showing mastery of a specific field of professional practice or study, IEHA's Master's Program is for IEHA’s elite members committed to continuous improvement and propagating professionalism. Interested RESE and CESE candidates wishing to pursue this additional designation must meet additional requirements set forth by IEHA. The 2 day course will discuss the following topics: infection control and how to rebuild your environmental services department after the (coronavirus - COVID-19), sustainability, leadership, mentoring, customer service, millennial's and continual improvement. Completion of group projects are required.

Saturday, November 13
9:00 AM - 5:00 PM
Sunday, November 14
10:00 AM - 4:00 PM

Certified Workloading Specialist 

Workloading is the foundation of a successful cleaning plan. The strategy and plans are what determines the who, what, when, and how of cleaning needed to meet customer expectations. A workloading strategy provides an opportunity to rebuild the current cleaning culture to one of efficiency, innovation, balanced workload, and high-performance thinking. Benefiting front line cleaning workers involved with performing the cleaning functions as well as those that are tasked with making, and defending, custodial staffing levels. The goal of workloading is to provide a mathematical and factual basis for stated custodial staffing levels in relation to customer and management expectations of clean.

Monday, November 15
8:00 AM - 11:30 AM
1:00 PM - 4:00 PM

Audits and Inspections

Come join GBAC Executive Director Patty Olinger as she takes a 2-hour dive into the world of audits and inspections. Eliminate fear and foster collaboration and accountability with a comprehensive audit and inspection program that aligns compliance with your internal processes and procedures.

Sunday, November 14
10:00 AM - 12:00 PM

Certified Laundry / Linen Professional (CLLP) Certification Course

The certification course covers the basic operations of managing and operating a laundry/linen service in a hotel and healthcare setting. Participants will gain knowledge in textiles, chemicals, machines and mechanics, quality control, federal, state, and local regulations will be reviewed. The course will also cover OSHA and healthcare Joint Commission Accreditation requirements.

Tuesday, November 16
11:00 AM – 4:00 PM

Certified Environmental Services Executive Boot Camp 

The IEHA Boot Camp is a comprehensive, accelerated review of IEHA’s Professional Education Credentialing Program (PECP), the top credentialing and certification program for professional cleaners.  Participants will be guided through the 16 individual modules included in the PECP over a one-day period. The training course helps participants learn strategies for effective communication, management and to better understand the science behind Why We Clean. Upon completion of boot camp, participants will have the opportunity to test for their Certified or Registered Environmental Services Executive designation at the end of the class session.  All participants must successfully pass a comprehensive exam with a score of 80% or higher to receive the credential.

Friday, November 19
10:00 AM - 8:00 PM