Sneak Peek Videos

Speaker Sneak Peek Videos

Brought to You by Jeff Cross, ISSA Media Director

We've curated an amazing line-up of industry experts this year ready to help you solve challenges faced throughout the iglobal cleaning industry.

Whether you are a manufacturer, distributor, building service contractor, facility manager, or work in any other segment of the industry, these specialized ISSA Show North America Sneak Peak Videos will prepare you for the event this October 10 - 13 in Chicago!

Jennifer Keitt
CEO of the Keitt Institute

A 30+ year media veteran - JENNIFER KEITT is widely known as one of the most passionate, engaging, and powerful communicators today. Jennifer has reached millions of listeners and through her various syndicated radio shows aimed at empowering audiences nationwide. Jennifer is a member of the National Speakers Association and holds a Bachelor in Broadcast Journalism a Master of Arts in Practical Theology, an Education Specialist degree and she is currently pursuing a Doctorate in Educational Psychology. Jennifer is CEO of the Keitt Institute: A Center for Emotional Development and Well-being. She and her co-founder, Morgan Holmes (who is Jennifer’s eldest daughter), use the best practices from instructional design and educational psychology to create high-powered, engaging, research-driven experiences that help professionals flourish in life.


Terry Resnick
Partner at Resnick Succession Group

Many owners of ISSA companies have a common goal of continuing their businesses will into the future and oftentimes that goal includes family members at some point assuming management and ownership of their enterprise. Unfortunately, this seemingly basic goal may also prove to be one of the greatest challenges ISS business owners face. Statistically, only 1/3 of all family businesses survive to a second generation and less than 15% to a third! Factoring in the many other challenges that confront and sometimes confound business owners, it is more difficult than ever to make the succession of a business a reality. Special attention will also be given to the most recent Tax Act and how this supposed benefit may decimate a business if not properly addressed. Whether your intent is to transition the business to family members, key management, outside buyers or an ESOP, this is a must attend session!


Carla Howard
Owner at Strategic Change Consulting

Leading large-scale change is one of the most difficult challenges we will face during our careers. The rate of change is higher today than it has ever been, and people across all industries are finding themselves in change-saturated organizations.

Here’s the good news!

Leaders with demonstrated competency in change leadership are in high demand!! The need to hire and retain those who know how to transform organizations will only increase as organizations struggle to adapt to new regulations, technology advancements, and ever changing customer perceptions and requirements.

During this session, you will learn how to differentiate yourself by serving as a strong executive sponsor or front line leader of change.

Join this workshop to learn how to increase your level of influence and promotability through increasing your change leadership competency!


Jim Flieler
VP of Sales at Charlotte Products

Did you know, the cost of poor-quality cleaning is higher than the cost of good-quality cleaning? During this session, participants will learn how implementation of labor saving processes, programs and products can achieve higher results, save you money and improve human health. The true value associated with the investment in quality cleaning operations results in reduced operating costs through occupant wellness, asset preservation & sustainability, as well as an increase in social returns through improved company image and client satisfaction.


Rory Saleh
Director of Sales – Flooring Solutions at Sunbelt Rentals

Today’s cleaning and restoration business environment has tremendous challenges including but not limited to: • Hiring and retaining talented team members • Supply chain with extended lead times on new equipment • Supply chain with parts and service for downed equipment • Inflationary headwinds Sunbelt Rentals would like to share some business growth ideas that address these concerns and will enable your business to say “Yes” to more opportunities through immediate availability of top-quality facilities maintenance, cleaning, and restoration equipment. Join us for an exciting fast-paced session with real-life experiences and learn more about innovative rental solutions like autonomous mobile robot auto scrubbers, drone cleaning technology, ride-on concrete grinding and polishing machines, and much more. We will also touch briefly on the value of the long-term rental solution. Hope to see you there!