Show Policies

Show Policies

You understand that by registering and/or attending ISSA Show North America, you are agreeing to the show policies outlined below.

Peace of Mind Registration/Cancellation

As we know these are difficult times for you we are closely monitoring the developments of COVID-19 through the advice of public health authorities. ISSA Show North America is going ahead as planned and we are working diligently behind the scenes to deliver an impactful and engaging event this coming November. To ensure your early commitment is risk-free, all attendees taking advantage of Early Bird Registration will receive a 100% refund if for any reason you need to cancel, no questions asked. All cancellation requests should be submitted in writing to [email protected]

Registration Acceptance 

ISSA Show North America is a trade-event only. Please note that your attendance at the ISSA Show North America 2020 is at the sole discretion of show management. We reserve the right to accept or reject registrations and to cancel any previously accepted registration, at any time, at the sole discretion of show management. Penalties for violations may include confiscations of badge(s), removal from the trade show floor, suspension of membership, and/or fine.

Non-Exhibiting Manufacturer Attendance 

A Non-Exhibiting Manufacturer fee of either $750 (ISSA Member) or $1,500 (Non-Member) will apply to Non-Exhibiting Manufacturers in addition to the trade show registration fee. Prices are subject to change based on the registration schedule. The purpose of this policy is to maintain equity among competitors consistent with the purpose of the exhibition.  Further, soliciting on the showroom floor by firms that are not exhibitors is prohibited. Show management reserves the right in its sole discretion to remove persons or firms in violation of this policy and confiscate badges without a refund. 

Badge Scanning Notice

I understand that by choosing to allow my badge to be scanned by an exhibitor or a sponsor, I am providing the exhibitor or sponsor with my personal information and in doing so I consent to the exhibitor or sponsor contacting me in the future about their products and services. I understand that I can opt-out of this contact at any time by contacting the exhibitor or sponsor. Badges cannot be read remotely and must be scanned before any details are shared with exhibitors and sponsors. I understand that my badge may be scanned on entry/exit to ISSA Show North America and used in relation to event safety/security and that the event organizer may use this information in aggregate form to analyze/improve the visitor experience. Scanning at entry/exit is not associated with marketing consent choices that I may make. I understand and agree that the event organizer may transfer my personal data outside of the European Economic Area in administering the badge scanning process and when passing information to exhibitors and sponsors.

Badge Reprints

Replacement of lost badges upon request will be available at a $50 charge.


No refunds will be issued on-site.


There are strict non-solicitation and no suitcasing policies and you agree to abide by these restrictions.

Minimum Age Requirement

The minimum age for admission to the show floor is 12 years old.

Cameras on Show Floor 

Individuals are not allowed to photograph or otherwise film any products or booths on the Trade Show floor and/or any display area.  Exceptions are the Press, the Official Show Photographer, and ISSA Show North America’s Video Crew, or as approved by show management. Violations may result in confiscation of your badge and removal from the show floor. 

By registering for the ISSA Show North America 2020, you authorize ISSA Show North America to capture photographs and video/audio recordings of yourself taken in connection with the show and for said photographs, video or audio content to be used by show management as it deems fit, in show management’s sole discretion. I understand that photography and videography are only permitted with prior approval of the exhibiting company and/or show management. Failure to obtain prior consent may result in the deletion of the footage from my device and/or removal from the show.


As an attendee of the event, you are assuming all the risks and dangers involved in participating in the show. You hereby release, waive and discharge ISSA Show North America and its officers, employees, respective affiliates, agents, and vendors (collectively, ISSA Show North America) from all such claims. You agree to indemnify show management from any loss, liability, damage, or cost I might incur due to my participation in the event. You hereby assume full responsibility for the risk of bodily injury, death, or damage due to the negligence of ISSA Show North America.

Code of Conduct

The ISSA Show North America 2020 (“event”) provides an ideal opportunity for the commercial cleaning industry to come together to learn about and discuss the latest advances and innovations in cleaning products, attend educational sessions, network with industry professionals, and otherwise grow professionally.  ISSA Show North America is committed to providing a friendly, safe and welcoming environment for all, regardless of gender, sexual orientation, disability, race, ethnicity, religion, national origin, or other protected characteristics. ISSA Show North America expects all attendees, media, speakers, volunteers, organizers, venue staff, and exhibitors to help show management ensure a safe and positive experience for everyone. This code of conduct outlines our expectations for participant behavior, as well as the consequences for unacceptable behavior.

It is in this spirit that ISSA Show North America asks that all attendees:

  • Be considerate, respectful, and collaborative.
  • Refrain from demeaning, discriminatory or harassing behavior and speech.
  • Be mindful of your surroundings and of your fellow participants.  Alert show management if you notice a dangerous or harassing situation or someone in distress.

Unacceptable Conduct

Unacceptable behaviors include: intimidating, harassing, abusive, discriminatory, derogatory or demeaning conduct, and the carrying of any firearm(s) whatsoever, whether concealed or not, by any attendees at the event and related event activities.  All who participate in the event deserve respectful treatment, regardless of the capacity in which they are attending, whether a speaker, ISSA Show North America employee, exhibitor, volunteer, or attendee. 

ISSA Show North America defines harassment to include: offensive verbal comments related to gender, sexual orientation, race, religion, national origin, gender identity, or disability; inappropriate use of nudity and/or sexual images in public spaces (including presentation slides); deliberate intimidation, stalking or unwelcome following; harassing photography or recording; sustained disruption of talks or other events; unwelcome physical contact or sexual attention.

Physical or verbal abuse, intimidation, threats, efforts to annoy others, harassment, stalking, pushing, shoving or use of any physical force whatsoever against any person, which in any way creates a disturbance that is disruptive or dangerous, or creates reasonable apprehension in a person, is also unacceptable.

Consequences of Unacceptable Behavior

Unacceptable behavior will not be tolerated at the conference or related events, whether by attendees, media, speakers, volunteers, organizers, venue staff, sponsors, or exhibitors. Anyone asked to stop unacceptable behavior is expected to comply immediately.

ISSA Show North America expects all conference participants (staff, sponsors, volunteers, speakers, attendees, and other guests) to abide by this code of conduct at all events conducted as part of the ISSA Show North America regardless of venue and activity.  Show management, in its sole discretion, may bar those who violate this Code from continued attendance or participation in some or all of the ISSA Show North America, without refund of any fees paid, and may in appropriate circumstance bar violators of this Code from attendance or participation at future ISSA-sponsored events.