Attendee FAQs

We are closely monitoring the developments of COVID-19 through the advice of public health authorities. ISSA Show North America is going ahead as planned and we are working diligently behind the scenes to deliver an impactful and engaging event this coming October. 

Despite being 6 months out from our show, we continue to follow all safety advice and precautions as recommended by the U.S. Department of Health and Human Services, as well as the World Health Organization (WHO). Rest assured we are monitoring official sources of updates and guidance from the government and authorities. We wish to reassure our customers and colleagues their health and safety is always a top priority.

Rest assured that we are making your registration and hotel booking worry and risk-free. By taking advantage of the registration, you can cancel at any time and will receive an immediate 100% refund, no questions asked.

After registering, you can take comfort in early hotel bookings through our official partner, onPeak. With onPeak, we're able to offer you convenient and affordable options for your trip to Chicago. PLUS, No advanced deposits and cancellations accepted all the way up to 72-hours before check-in! 

For refunds regarding ISSA Membership, you will need to speak with an ISSA Membership Customer Service Representative at 847-982-0800 or by email at [email protected].

No refunds will be issued after September 15, 2020.

Rest assured that we are making your registration and hotel booking worry and risk-free. By taking advantage of the registration, you can cancel at any time and will receive an immediate 100% refund, no questions asked.

After registering, you can take comfort in early hotel bookings through our official partner, onPeak. With onPeak, we're able to offer you convenient and affordable options for your trip to Chicago. PLUS, No advanced deposits and cancellations accepted all the way up to 72-hours before check-in! 

For refunds regarding ISSA Membership, you will need to speak with an ISSA Membership Customer Service Representative at 847-982-0800 or by email at [email protected].

No refunds will be issued after September 15, 2020.

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April | May | June | July | August | September | October

ISSA Show North America 2020 will be held in Chicago, IL, USA, October 26 - 29, 2020. Education sessions only day is October 26. Exhibit days are October 27 - 29. The event will be held at McCormick Place, located at 2301 S King Dr, Chicago, IL 60616. 

Registration will be located on Level 3 of the Grand Lobby and the trade show is located in the South Hall.

No you do not have to be a member of ISSA to attend. Members receive reduced rates on their trade show registration fees. Non-members will be charged a non-member rate. To learn more about ISSA membership, visit issashow.com/join or call 800-225-4772 (North America) or 847-982-0800 (International).

The ISSA Show North America offers a variety of options that allow you to customize your experience, and the earlier you register, the more you save. Full list of registration options at issashow.com/register.

If you are a member, you will need your Company ID number to begin. You can also register on site in Chicago, but please note that fees will be higher at that time, and you will wait in line. Register online at issashow.com/register.

The easiest way to log back in to your dashboard would be by clicking the link your confirmation letter that says, “click here to access your registration”. 

ISSA is a member-based association. Non-member attendees must go through a verification process. You will receive an email regarding your registration within approximately three days.

First, check your spam filter. If you do not find your confirmation letter with your barcode there, you can log back into the registration portal to check that you have entered the correct email address. Within the portal, you will be able to re-send your confirmation letter. If you need assistance, please call Registration Customer Services at 844-383-6809 (North America) or 240-439-2937 (Toll-Free International) or by email at [email protected].

Please click on the unique registration ID number found in your registration confirmation email; this will take you back to your original registration where you will be able to edit profile information and change the name of the registrant who will be attending. If you can’t locate your confirmation letter, just visit the registration page and sign in to update the name. For further assistance, please call Registration Customer Service at 844-383-6809 (North America) or
240-439-2937 (Toll Free International) or by email at [email protected].

You can register for upgrades online or on site. To register online, click on the unique registration ID number found in your registration confirmation email; this will take you back to your original registration, where you can add certification workshops or the All-Access Pass to your registration. Fees will apply.

Yes. ISSA Show North America is a professional trade show for the cleaning industry. It is not open to the general public.

No. All attendees must be full-time employees of the company they are representing.

The reason we require unique e-mail addresses is for printing your own unique badge at the event, receiving your confirmation letter, and to receive personalized show updates based on the packages you purchased.

If you cannot access your existing account or are having issues completing your registration, please contact Registration Customer Service at 844-383-6809 (North America) or 240-439-2937 (Toll-Free International) or by email at [email protected].

If you are receiving this notice, it is because your record was incomplete and in order to attend the event, you must finalize your registration. Within this letter is a quick link that will take you to the place where you left off last. If you cannot access your existing account or are having issues completing your registration, please contact Registration Customer Service at 844-383-6809 (North America) or 240-439-2937 (Toll-Free International) or by email at [email protected].

Free tradeshow badges for ISSA Members ends September 15. Non-member pricing and badge fees will incur an additonal cost. If interested in joining ISSA, click here

*Non-exhibiting manufacturers will incur additional fees as well. If you are a manufacturer, please e-mail [email protected] to discuss your attendance at the show.

Tuesday, October 27: 10:00 a.m. – 5:00 p.m.
Wednesday, October 28: 10:00 a.m. – 5:00 p.m.
Thursday, October 29: 10:00 a.m. – 2:00 p.m.

Sunday, October 25: 12:00 p.m. to 5:00 p.m.
Monday, October 26: 6:30 a.m. to 5:00 p.m.
Tuesday, October 27: 6:30 a.m. to 5:00 p.m.
Wednesday, October 28: 7:30 a.m. to 5:00 p.m.
Thursday, October 29: 8:00 a.m. to 2:00 p.m.

Hotel arrangements can be made through the official housing vendor onPeak online here or you book your hotel room during registration. If you don’t know the names of those needing hotel rooms, don’t worry. You can book your hotel reservation and go back in and add the names at a later date.

After registering, you can take comfort in early hotel bookings through our official partner, onPeak. With onPeak, we're able to offer you convenient and affordable options for your trip to Chicago. PLUS, No advanced deposits and cancellations accepted all the way up to 72-hours before check-in! 

Please be aware that ISSA Show North America has only one official housing partner: onPeak. You may be contacted by outside vendors claiming to be the official housing partner for ISSA Show North America 2020, but they are not.

During the registration process, you will be asked a question if you need a visa letter. Please check “yes”, fill out the necessary information, and a visa letter will be sent to you immediately after completing your registration. If you need a visa letter prior to registering online, please contact Registration Customer Service at 844-383-6809 (North America) or 240-439-2937 (Toll-Free International) or by email at [email protected].

Yes, however, full admission fees apply.

Attire is business casual.

My Show Planner makes it easier for you to plan your show experience so you get the most out of your time on site. Using this tool, you can:

  • Explore the 100+ seminars, hands-on training workshops, and networking events offered, and schedule the specific ones you’d like to attend. (Be sure to purchase the ISSA All-Access Pass, certification workshops, and other optional events when you register.)
  • Browse hundreds of exhibitor listings, explore new companies, and save time by adding them to the list of exhibitors you want to visit.
  • Sync your My Show Planner schedule with ISSA Show North America Mobile App (available this fall) so you can have access wherever you are.
  • The best part is that you’ll have your schedule at your fingertips throughout the entire event. 
  • Book appointments with exhibitors to schedule dedicated face-to-face time.

All conference sessions, networking events, speakers, rooms, times, and locations are listed in My Show Planner. Create your personal planner today and start building your agenda for the week. In September, the official show app will open where you can log in and have access to the schedule you built online, or you can create an account on the mobile app and start planning there.

Certain sessions require a paid registration submission. We suggest that you register for the event before creating your planner so that you may purchase the All-Access Pass or workshops & certification courses. Once you make your purchases and complete your registration, you will be brought to your dashboard where there is an icon to link to your My Show Planner. You will be able to transfer your purchases made and can add the sessions, workshops and certification course(s) that you purchased to your agenda. 

For any workshop, there will be an exam at the end of class or online. If you pass then you will become certified. If you attend any other session, (break out or in the theaters) you will receive 1 CEC or CEU credit that can be used towards recertifications. Each session has a different amount of credits depending on length and type.

The ISSA Show Mobile App is available for download here for the 2019 show. The 2020 mobile app will be available for download this fall.

You can obtain a receipt or confirmation letter by two different methods. You can log back into your registration account and on the dashboard, there is a button to send to the e-mail you used to register. You may also contact Registration Customer Support at 844-383-6809 (North America) or 240-439-2937 (Toll-Free International) or by email at [email protected].

Questions?

Contact us today for further information on ISSA Show North America.